Henry & Jane Rug Company strives to offer a wide range of products to our
customers. New rug designs are regularly added to our collection. Be
sure to check our website every few weeks to see if we have added a
product that better fits your needs. If you cannot find the design you
are looking for, feel free to contact our team using our Contact page and we will try our best to accommodate your needs.

The images displayed on our website show the most accurate color possible. Differences in your screen settings may cause variation between the image and the product. Additionally, each product,
especially natural fiber, is unique. It is common to have slight color variation across rugs. Please navigate to our Contact page if you believe your rug was not the correct color.

Rug sizes can slightly vary from published dimensions. Henry & Jane Rug Company strives to provide accurate rug measurements, but please be advised that some variation exists within rug sizing. Rug dimensions may vary up to 4% due to manufacturing processes. This variance is an industry standard figure. If you believe your rug is not the correct size, please navigate to our Contact page.

Please navigate to our Contact page so we can assist with any problems with your order.

You cannot cancel your order once it has been processed. Please Contact our Team to check if your order has been processed. Rugs are eligible for return up to 7 days after receipt. Customers are responsible for return shipping charges and packaging.

We do not accept exchanges if your order has been processed. Please Contact our Team to check if your order has been processed.

Navigate to our rug samples page by clicking this text.

Henry & Jane Rug Company does not provide a warranty. Rugs can be returned up to 7 days after receipt. Customers are responsible for return shipping charges and packaging.

Rug sprouts are common, especially in natural fiber products. Loose fibers, or sprouts, can be removed using small scissors. Avoid pulling the sprouts, as this can damage the rug.

All rugs shed. Certain materials, such as wool, shed more than others. Shedding will subside over time, especially with regular vacuuming.

Fading is a common occurrence in rugs. Rugs should be rotated every 3-6 months to avoid uneven coloration.